Cancellation & Refund Policy

This policy applies to service bookings arranged through Raymi and is intended for event services rather than physical goods.

Raymi applies a single, platform-wide refund policy to all events. The tiers below apply to service bookings; admission tickets bought through Raymi follow these rules instead:

Buyer-initiated refunds. A buyer may request a full refund of the total amount paid up to forty-eight (48) hours before the event start time. Refunds are returned to the original payment method within 5–10 business days. Orders are not eligible for refund within 48 hours of the event or after the event has taken place, except where the event is cancelled or materially postponed.

Event cancellation. If an organizer cancels an event, all buyers are refunded 100% of the total amount paid, automatically. Payment processing fees charged by our payment processor are non-refundable to Raymi; in the event of a cancellation, the organizer is responsible for these processing costs, which Raymi may deduct from the organizer's balance or invoice separately.

Postponement. If an event is materially postponed, tickets remain valid for the new date. A buyer who cannot attend the new date may request a full refund up to 48 hours before the rescheduled event.

Payouts. Organizer payouts are generally released approximately 5 business days after the event ends, subject to identity verification and any holds or reserves required by our payment processor. Buyer funds are held by our payment processor (Stripe) at a U.S. financial institution until that time; Raymi does not hold these funds in its own operating accounts. Raymi facilitates refunds and cancellations under the applicable policy.

Chargebacks. Chargebacks and payment disputes are the responsibility of the organizer, including any associated dispute fees.

If a provider cancels a confirmed booking, the organizer will receive a full refund for amounts processed through Raymi.

Repeated provider cancellations or unreliable conduct may lead to suspension or permanent removal from the Platform.

Approved refunds are generally processed within 5 to 10 business days through the original payment method, subject to processor and banking timelines.

For cancellation disputes or refund questions, contact support@raymiapp.com.

Force majeure events may include natural disasters, severe weather, government orders, public emergencies, or other events beyond the reasonable control of the organizer, provider, or Raymi.

When force majeure applies, Raymi may support rescheduling, partial refund review, or other reasonable resolution based on the available facts.