Cancellation & Refund Policy

This policy applies to admission tickets bought through Raymi. It is intended for event admission rather than physical goods.

Raymi applies a single, platform-wide refund policy to all events.

Buyer-initiated refunds. A buyer may request a refund of the ticket price up to forty-eight (48) hours before the event start time. The Raymi service fee and payment processing fees are non-refundable and are disclosed as such before payment is authorized. Where the organizer has elected to absorb these fees, the buyer pays only the ticket price and receives all of it; the non-refundable fees are borne by the organizer. Refunds are returned to the original payment method within 5–10 business days. Orders are not eligible for refund within 48 hours of the event or after the event has taken place, except where the event is cancelled or materially postponed.

Event cancellation. If an organizer cancels an event, all buyers are refunded 100% of the total amount paid, including all fees, automatically. Payment processing fees charged by our payment processor are non-refundable to Raymi; in the event of a cancellation, the organizer is responsible for these processing costs and for the service fee waived to the buyer, which Raymi may deduct from the organizer's balance, recover from future settlements, or invoice separately.

Postponement. If an event is materially postponed, tickets remain valid for the new date. A buyer who cannot attend the new date may request a full refund, including fees, up to 48 hours before the rescheduled event.

Payouts. Organizer payouts are generally released approximately 5 business days after the event ends, subject to identity verification and any holds or reserves required by our payment processor. Buyer funds are held by our payment processor (Stripe) at a U.S. financial institution until that time; Raymi does not hold these funds in its own operating accounts. Raymi facilitates refunds and cancellations under the applicable policy.

Chargebacks. Chargebacks and payment disputes are the responsibility of the organizer, including any associated dispute fees.

Approved refunds are generally processed within 5 to 10 business days through the original payment method, subject to processor and banking timelines.

For cancellation disputes or refund questions, contact support@raymiapp.com.

Force majeure events may include natural disasters, severe weather, government orders, public emergencies, or other events beyond the reasonable control of the organizer or Raymi.

When force majeure applies, Raymi may support rescheduling, partial refund review, or other reasonable resolution based on the available facts.