Cancellation & Refund Policy

This policy applies to service bookings arranged through Raymi and is intended for event services rather than physical goods.

If a provider cancels a confirmed booking, the organizer will receive a full refund for amounts processed through Raymi.

Repeated provider cancellations or unreliable conduct may lead to suspension or permanent removal from the Platform.

Approved refunds are generally processed within 5 to 10 business days through the original payment method, subject to processor and banking timelines.

For cancellation disputes or refund questions, contact support@raymiapp.com.

Force majeure events may include natural disasters, severe weather, government orders, public emergencies, or other events beyond the reasonable control of the organizer, provider, or Raymi.

When force majeure applies, Raymi may support rescheduling, partial refund review, or other reasonable resolution based on the available facts.